CUSTOMER CARE

 

 

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SHIPPING & RETURN POLICY
FAQ

PROCESSING OF ORDERS

 

  • We require submission of proof of payment to our email kelvinmoralesdesign@gmail.com or Instagram @kelvinmmorales. This is for the protection of all our customers.  Any proofs of payments sent to other accounts will not be processed. Proofs of payments sent within office hours (11:00am-6:00pm )Mondays to Friday, weekends and holidays are not included) will be processed within the day. Proofs of payments sent after office hours will be processed the next day and will go through the same process.

Mode of Payment:

  • BDO

  • GCash

 

SHIPPING

  • Once we have received proof of full payment, we will book for shipping.  The shipping agent will pick it up the next day, and then please allow 3-7 business days (Metro Manila) or 5-12 business days (Provincial) for shipping.

  • You will be responsible for paying for your own shipping costs.

 

We ship via:

  • Lalamove for Metro Manila                        (P350)

  • LBC for local shipping                               (P500)

 

 

RECEIVING YOUR ORDERS

  • Please be advised that once you accept the delivery of your order, the courier considers that you received it in good condition. When receiving packages, it’s best to open the package in the presence of the courier to check if your order is in good condition.  So, if the courier delivers your package and you did not open it in their presence, then you find out it’s damaged, it will be hard to prove to them that the damage occurred during delivery.  So, please check your packages in the presence of the courier, otherwise it will be considered received in good condition.

 

TRACKING YOUR SHIPMENT

  • We provide a tracking number for all shipments we send out.

  • Please ensure you provide the correct contact number and delivery address in order to receive your order.

  • To avoid any problems, please make sure that you or someone can receive your package for you at the delivery address you specified.

  • (LBC) Track your shipment online through LBC tracking number to track your shipment online through www.lbcexpress.com or you can just call LBC.

  • (LALAMOVE ) or same day shipments, you will be given a link where in you can track your parcel real time.

PRODUCT EXCHANGES

  • Our team does not offer refunds and returns due to change of mind. We will offer a refund if the item is faulty beyond repair or out of stock. All sale items are final and cannot be refunded for any reason.

  • We allow size and product exchanges for full-priced products only--subject to stock availability. Strictly no returns or refunds.

  • You have 3 business days (Weekends and Holidays not included) to exchange an item from the date you received it.  So make sure you check it right away.  Once you have exceeded this time period, you cannot exchange your item anymore.

  • To be eligible for an exchange, your item must be unused, unwashed and in the same condition that we sent it.  Your item must be in the original packaging and tags.

 

 

RETURN SHIPPING

  • You will be responsible for paying for your own shipping costs for returning your item.

 

ITEMS DAMAGED IN TRANSIT

  • The buyer must realize that the shipping agent is a third party who assumes control of the item after it leaves the seller's hands.  Before the shipping agent accepts packages for shipping, they inspect them and if they feel that we have not packed them well, they return it to us for further wrapping and packing. Therefore, we do not do refunds for items damaged in transit.  We also do not replace items damaged in transit.

 

ITEMS LOST IN TRANSIT

  • We will investigate with the shipping agent if your package has indeed been lost.  Once we have determined it so, we will replace any item that has been lost in transit.  We don't replace items that have already been accepted by the buyer or his/her representative, but then got lost.

CONTACT US

If you have any questions you may reach us through

 

#KELVINMORALES

2350 Taft Ave, Malate, Manila,

1004 Metro Manila

kelvinmoralesdesign@gmail.com

Cellphone number: +63 927 580 9903

© 2020 Kelvin Morales

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